Client Service Agreement

Last updated: March 2026

Introduction

This Client Service Agreement (“Agreement”) governs the provision of services by byKlash Ltd (“the Agency”, “we”, “us”, or “our”) to the Client (“you”, “your”).

By engaging the Agency for services, you agree to the terms of this Agreement.

Our Terms & Conditions, available at byklash.com/terms-conditions, form part of this Agreement.

1. Services

The Agency provides services including, but not limited to:

  • Website design and development
  • Website hosting and maintenance
  • Branding and graphic design
  • Print design and production
  • Digital consulting

The specific scope of services will be defined in the proposal, quotation, or invoice.

2. Project Scope

Project scope, deliverables, and timelines will be outlined in the proposal or quotation.

Work outside the agreed scope may require additional fees and extended timelines.

3. Client Responsibilities

You agree to:

  • Provide all required content, materials, and information
  • Ensure all provided materials do not infringe third-party rights

4. Revisions

Projects may include a limited number of revisions as specified in the proposal.

Additional revisions or changes outside scope may incur extra charges.

5. Website Subscription Services

If you purchase a monthly website subscription, you agree to pay the applicable monthly fee.

Subscription services may include:

  • Hosting
  • Maintenance and updates
  • Security monitoring
  • Technical support
  • Software licensing (where applicable)

6. Minimum Contract Term

Website subscriptions are subject to a minimum term of 6 to 24 months, depending on the selected plan.

During this period:

  • Payments must continue for the full term
  • Early cancellation may require payment of the remaining balance or a termination fee

After the minimum term, subscriptions continue monthly until cancelled.

7. Payments & Billing

Payments may include:

  • Deposits
  • Milestone payments
  • Monthly subscriptions
  • Hosting or maintenance fees

Payments may be processed via:

  • Stripe
  • Direct Debit
  • Bank transfer

For subscription services, you authorise recurring billing.

8. Late Payments

If payment is overdue, we may:

  • Suspend hosting or maintenance
  • Restrict website access
  • Delay project work

Services resume once outstanding balances are cleared.

9. Website Ownership

Websites built under a subscription model remain the property of byKlash Ltd during the active subscription.

Ownership may transfer once the equivalent of the full development cost has been paid (typically after 12 months).

If cancelled before this point, the website remains the property of the Agency.

10. Termination

Either party may terminate services with written notice.

If termination occurs during the minimum contract period:

  • Remaining balances or termination fees may apply

If ownership conditions are not met, the website remains the property of byKlash Ltd.

11. Portfolio Rights

We reserve the right to showcase completed work in our portfolio, marketing materials, or case studies.

12. Governing Law

This Agreement is governed by the laws of England and Wales.

13. Contact

If you have any questions about this Agreement:

byKlash Ltd
Email: hello@byklash.com
Website: https://www.byklash.com

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